Data we collect
When you send a booking request or an enquiry we collect the details you enter: name, email, phone number, trip details, hotel or pick-up point and notes. We also log your IP address for security and abuse prevention.
How we use your data
- To process your request and contact you about it
- To arrange your trip with service providers (such as boat operators, hotels and transport companies) only as far as necessary
- To send messages about your booking; we do not send marketing messages without your consent
Payment data
We never ask for or store card numbers or CVV codes. When online payment is enabled, the transaction happens directly on the payment gateway’s page.
Cookies
We only use an essential cookie for your browsing session and form protection, and no advertising trackers.
Retention and security
We keep data for as long as needed to provide the service and meet legal and accounting obligations, and apply technical and organisational measures to protect it.
Your rights
You can ask to access, correct or delete your data by contacting us.
Contact
For any privacy question, please reach us through the contact page.