Frequently asked questions

Choose a trip, click “Book your trip”, then fill in the date, number of travellers and your contact details. You get a booking reference instantly and we contact you to confirm the details.

No. Your request is saved as “Pending” until we check availability and contact you. The booking is only confirmed once we send you an explicit confirmation.

Yes — contact us with your booking reference. Cancellation and refund terms vary by trip and are shown on the trip page and in our cancellation policy.

The active payment methods are shown when you book, such as InstaPay, Vodafone Cash and bank transfer, and card payment once enabled. Payment instructions are sent to you with your booking reference.

After availability and the final price are confirmed. If the trip has a fixed price you receive instructions with your request; if it is “on request”, we send them once the price is set.

We never ask for or store card numbers or CVV codes on our website. Card payments — once enabled — happen directly on the payment gateway’s secure page.

Most sea and cultural trips are family friendly. Each trip page shows whether children can join, and you can mention their ages in the notes so we suggest the best options.

Swimwear, a towel, reef-safe sunscreen, sunglasses and a hat. Snorkeling gear is usually included, as shown on the trip page.

No. They are wild animals in their natural habitat, so sightings cannot be guaranteed. We follow responsible watching — no chasing, touching or feeding.

If the authorities or the operator cancel a trip due to weather or sea conditions, we offer an alternative date or handle a refund under our cancellation policy.

Of course. Use the “Request a quote” page and tell us your destination, dates, group size and interests, and we will send you a detailed proposal.

We communicate in Arabic and English. Guides in other languages can be arranged subject to availability.